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The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. Without understanding the tools and techniques involved, you may aim for impossible goals. It is equally important to ensure you document and confirm requirements so you have a solid plan to address stakeholder needs.

This course provides an overview of requirements elicitation as described in Chapter 3 of A Guide to the Business Analysis Body of Knowledge (BABOK Guide) version 2.0 by the IIBA. Specifically, this course introduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for conducting requirements elicitation like document and interface analysis are also covered.

Finally, this course details how to document elicitation results through techniques like prototyping, and how to conduct interviews in order to conform elicitation results. This course provides a fundamental knowledge base of business analysis information fo learners can effectively put the principles to work at their own organization.

Who is the target audience?
  • Business Analysts
  • Technical Writers
  • Project managers